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Post by jandhondt on Aug 8, 2013 15:19:02 GMT -5
Hi Everyone,
One small question: Does anyone had any problem with updating their credit card information ?
Since my last name has a ' in it, turbine screen just doesn't accept it and my name isn't accepted at all. So my full last name is d'hondt and in no sense it gets accepted. I mentioned this problem now 6 times and no solution comes. The best is when I forst entered my credit card information everything worked fine. And the same problem exists on their account profile screen.
With kind regards, Jan
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Post by Deleted on Aug 8, 2013 15:29:45 GMT -5
Hi Everyone, One small question: Does anyone had any problem with updating their credit card information ? Since my last name has a ' in it, turbine screen just doesn't accept it and my name isn't accepted at all. So my full last name is d'hondt and in no sense it gets accepted. I mentioned this problem now 6 times and no solution comes. The best is when I forst entered my credit card information everything worked fine. And the same problem exists on their account profile screen. With kind regards, Jan From the support website: I use the last option. If you're in the USA: Contact Us For Account Management Phone Support please call 855-WBGAMES or 781-407-4020. English Support is available Sunday - Saturday from 10:00 am to 7:00 PM Eastern For Technical, Community or In Game Support, please Submit a Ticket. You may also submit Account inquiries from that form. Please note that phone support will open late, at 12:00 noon, Eastern, on Saturday the 20th of July.
We also have another option for you to consider. You may purchase a pre-paid credit card, and use that to replace the card on file. We will accept any card as long as it has a Visa, MasterCard, American Express or Discover logo on it. You may purchase these cards at some malls, gas stations, grocery and drug stores or convenience stores. As these cards have a limited amount of cash on them, and are not related to your credit history or bank account, there is little risk involved in using them.
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Post by jandhondt on Aug 8, 2013 15:48:51 GMT -5
That's what I also got, but sending a fax as they suggest from Europe to the US, is like posting my credit card information on the internet. It worked before, why it doesn't work now, is for me now a riddle, but as I see Meemau. You are experiencing also problems with their information site of Turbine. But thanks for the feedback kind regards, Jan
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Post by Deleted on Aug 8, 2013 19:08:35 GMT -5
That's what I also got, but sending a fax as they suggest from Europe to the US, is like posting my credit card information on the internet. It worked before, why it doesn't work now, is for me now a riddle, but as I see Meemau. You are experiencing also problems with their information site of Turbine. But thanks for the feedback kind regards, Jan I would guess that the answer to the why doesn't it work now is that they changed the php script that processes your card information when they revamped their billing / processing website. I know they totally nerfed the forums. I don't even go there anymore because every link is a 404 - meaning they broke and lost it.
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Post by Snortie on Aug 9, 2013 2:15:10 GMT -5
If a program/website has problems with quote, it is because it has been badly coded/designed/tested.
Any good programmer knows that any text data entered by user should be checked (at least for special characters, like quotes who can mess with your code.
Worse, if they don't checked for simple things like quote, i wonder if they check for more serious problems like security (sql injection...)
Why it doesn't work anymore ? Because they rewrite the site a hired cheap "programmers" who did a dirty job
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Post by Deleted on Aug 10, 2013 15:54:16 GMT -5
they still work you just have to know how to convert the url into the way parameters are now.
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